Rita's Italian Ice & Frozen Custard

Rita's Italian Ice & Frozen Custard is a delightful custard spot that offers a nice assortment of flavors to choose from. Their frozen custard is a real treat for the taste buds. The staff at Rita's is friendly and helpful, making your visit even more enjoyable. The cleanliness of the establishment adds to the overall positive experience. I also appreciate that their prices are fair, ensuring that you get good value for your money. In summary, Rita's Italian Ice & Frozen Custard is a great place to satisfy your frozen custard cravings. With a variety of flavors, friendly staff, cleanliness, and reasonable prices, it's a winning combination for a sweet treat.

My favorite place to get frozen custard! Their sundaes are so delightful. The waffle bowls are my favorite. It’s also nice that they have Italian ice options and ice cream too. I always pickup an “emergency” cookie sandwich or two when I go as well. Nothing says comfort quite like knowing you have an custard ice cream sandwich on standby for life’s difficult days XD definitely try them out!

I recently visited Rita's for the first time on the recommendation of a coworker. While I was there I decided to purchase a gift card for the same coworker's upcoming birthday. I had emailed the day before to know if they have gift cards, which they said yes. During my visit I asked to purchase a gift card. The young guy working did not know how to charge out for a gift card. He had to call his manager, which is fine, I can be patient. But he was having quite a time trying to check me out for the gift card. I was not confident about the gift card so I purchased another one from Target, not realizing they also have Rita's gift cards. So I held on to the original gift card. I decided to use the gift card and visited the Rita's location again with my Mom. I ordered the Salted caramel custard (small size) and my Mom ordered Vanilla custard (small size). I used the gift card going over by a $1.02. I asked how much did I owe. The same young guy from before said you don't owe anything. I said it went over the gift card amount. I said fine. I took one step away not to question him again. Then he said No you still owe. I said yes I know that's what I'm asking. I paid the $1.02 I owed and left. The small salted caramel custard I got was literally to small spoonfuls. My Mom's completely filled the cup. I noticed the salted caramel was almost empty. He could have told me and I would have picked a different flavor or he could have added another flavor to make a small serving. I didn't say anything. I will not be back. Both times my experience with lacking. It lacked training and customer service. My business will stay with Jeremiah's Italian Ice.

I’m a big fan of Rita’s but I already had a Sonic shake today. So I was hesitant to get anything. Dylan H informed me my favorite flavor, Cotton Candy, has least sugar of other flavors. And he offered a sugar free option. I bought cotton candy gelati and wouldn’t have without his professionalism. Dylan H should be promoted to upper management because he’s great!